Terms of Use

1. Scope and provider

These Terms of Use govern the use of the application “FamilyManager” (the “app”) as a web app, progressive web app (PWA) and iOS app, provided by:

Ben Kohler
Auf dem Kreuz 32/1
89073 Ulm
Germany
Email: mail@benkohler.de

They apply to all contracts between the provider and the user concerning use of the app, including both free and paid services. Deviating terms of the user are not recognised unless the provider expressly agrees to them in writing.

2. Subject matter

FamilyManager is a digital service within the meaning of section 327(2) sentence 2 of the German Civil Code (BGB) for organising family life. Among other things, the app allows households to jointly manage tasks, appointments, shopping lists, messages, documents and further family functions.

The precise feature set depends on the plan chosen (Free or Premium) and may be adjusted by the provider in the course of further development.

3. Conclusion of contract and registration

The usage contract is concluded by registering a user account. By completing registration, the user accepts these terms.

A separate ordering process is required for a paid subscription (Premium plan). The contract for the Premium plan is concluded by pressing the order button “Kostenpflichtig abonnieren” or “Jetzt kaufen” (for a one-off payment) and completing the payment process (section 312j(3) BGB).

4. Plans and prices

FamilyManager uses a household licence model: one user takes out the subscription, and all members of that household gain access to the Premium features.

An introductory price of € 24.99 applies to the first year of a Premium yearly subscription taken out for the first time. From the second billing period onwards, the regular yearly price applies. The introductory price is granted once per user and requires that no paid subscription and no lifetime licence has been purchased before.

All prices include statutory VAT. The provider reserves the right to change prices for future billing periods with at least four weeks' notice. Billing periods already paid for and lifetime licences already purchased are unaffected by later price changes.

5. Free trial

New households receive a one-time free trial of 14 days with access to all Premium features. After it expires, the household is automatically reset to the Free plan. There is no automatic conversion into a paid subscription.

6. Term and termination

Free plan

Can be terminated at any time without notice by deleting the account.

Premium Monthly

Minimum term of one month, then extended indefinitely. Can be terminated at any time with one month's notice to the end of the current billing period.

Premium Yearly

Term of one year, then extended indefinitely. Can be terminated at any time with one month's notice to the end of the current billing period (section 309 no. 9 BGB).

Premium Lifetime

Premium Lifetime is not a subscription but a one-off payment for a household-related right to use the Premium features for as long as the FamilyManager service is operated. “Lifetime” refers to the operating life of the FamilyManager service. It does not refer to the lifetime of the user and is not a guarantee that the app will be operated indefinitely.

The provider may discontinue the FamilyManager service as a whole, or essential Premium features, provided users are notified at least three months in advance in text form. Lifetime fees already paid are not refunded in that case once the withdrawal period has expired. The user's statutory rights in the event of defects or non-provision remain unaffected.

Lifetime covers access to the Premium features, the storage stated for it, and the updates legally required during the provision period. A claim to individual support, particular response times, personal advice or the development of specific new features is not part of Premium Lifetime unless expressly agreed separately.

How to terminate

• Web/PWA: subscription management in the app, or the Stripe customer portal
• iOS: Apple subscription management (iOS Settings → Apple Account → Subscriptions)
• Email: an informal statement to mail@benkohler.de

An iOS subscription taken out through Apple must be cancelled via Apple's subscription management. Cancelling by email to the provider does not automatically end a subscription taken out through Apple. For web/PWA subscriptions, the provider offers an easily accessible online cancellation option in accordance with section 312k BGB.

7. Payment terms

Payment is made in advance at the beginning of the respective billing period.

• Web/PWA: payment processing via Stripe Payments Europe Ltd. (Dublin, Ireland)
• iOS: payment processing via Apple In-App Purchase (StoreKit); RevenueCat Inc. may be used for the technical management and synchronisation of subscription and entitlement status.

8. Right of withdrawal

Consumers have a statutory right of withdrawal. You have the right to withdraw from this contract within fourteen days without giving any reason. The period begins on the day the contract is concluded. To exercise it, inform the provider (address in section 1) by means of a clear statement, for example a letter sent by post or an email.

The right of withdrawal expires early for contracts on the supply of digital services once the provider has fully performed the service, where the user expressly consented to performance beginning before the end of the withdrawal period and acknowledged losing the right of withdrawal thereby.

The full withdrawal policy and the model withdrawal form are available in German only: Widerrufsbelehrung. That German text is the binding version.

9. Provision and updates

Under section 327f BGB, the provider is obliged to supply updates during the term of the contract that are necessary to keep the app in conformity with the contract (security updates and functional updates).

For Premium Lifetime, these update obligations apply for the provision period under section 6. Beyond that, there is no claim that the app will be continued unchanged, extended, or kept compatible with all future operating systems, browsers or third-party services.

10. Rights in the event of defects

The statutory rights in the event of defects under sections 327d et seq. BGB apply. In the event of a defect, the user is first entitled to subsequent performance (section 327i BGB). The reversal of the burden of proof under section 327k BGB applies in the user's favour.

11. Availability

The provider endeavours to achieve the highest possible availability but cannot guarantee uninterrupted access.

Support is offered subject to availability by email or through the contact channels provided in the app. There are no guaranteed support hours, response times or resolution deadlines, unless mandatory statutory rights provide otherwise.

12. User obligations

The user undertakes to:

• keep access credentials confidential
• not use the app for unlawful purposes
• not carry out automated access
• inform the provider of any indication of unauthorised use

13. Limitation of liability

The provider is liable without limitation for damage arising from injury to life, body or health, and for intent and gross negligence. In the event of a breach of essential contractual obligations (cardinal obligations) through slight negligence, liability is limited to the foreseeable damage typical of the contract. Otherwise, liability for slight negligence is excluded.

14. Data protection

Personal data is processed in accordance with the privacy policy.

15. End-to-end encryption

FamilyManager encrypts sensitive household data with end-to-end encryption (zero-knowledge principle). The provider has no access to the encrypted content. If the security password is lost, encrypted data cannot be recovered.

16. Changes to these terms

The provider may change these terms with effect for the future where there is a valid reason, in particular changes in the legal situation, technical requirements, payment processing or the feature set. Users are informed at least four weeks before changes take effect. If the user does not object within four weeks, the amended terms are deemed accepted, provided the provider specifically points this out in the notice of change.

Essential, already paid-for service rights under an existing Premium Lifetime licence pursuant to section 6 cannot be curtailed unilaterally by a change to these terms. If a reasonable change is objected to, both parties have a special right of termination; statutory rights remain unaffected.

17. Final provisions

The law of the Federal Republic of Germany applies, excluding the UN Convention on Contracts for the International Sale of Goods. For consumers, this choice of law applies only in so far as it does not deprive them of mandatory provisions of the law of their country of residence (Article 6(2) Rome I Regulation).

The European Commission discontinued the Online Dispute Resolution platform on 20 July 2025. The provider is not willing to take part in dispute resolution proceedings before a consumer arbitration board.

Status: April 2026